FAQ

How long does shipping take?

Orders ship within 2-3 business days. Delivery to the US takes 7-14 business days. International orders may take 10-20 business days.

Do you offer free shipping?

Yes, free standard shipping on all orders over $35.

Can I return or exchange?

Yes, within 14 days of delivery. Items must be unused and in original packaging. Buyer pays return shipping unless the item arrives damaged.

How do I clean my plush charm?

Spot clean with a damp cloth and mild soap. Avoid machine washing or soaking. Let air dry completely before attaching to your bag.

Are these suitable as gifts?

Absolutely. Each charm comes in a cute package, ready to gift. Perfect for birthdays, anniversaries, or just because.

Where do you ship from?

We ship from our warehouse. All orders include tracking.

Still have questions?

Email us at support@wooniu.art and we'll get back to you within 24 hours.