Refund policy
We hope you love your order. If something isn't right, please contact us at support@wooniu.art and we'll do our best to help.
Returns
We accept returns within 14 days of delivery.
If you would like to request a return, please email support@wooniu.art with your order number and the reason for the return before sending anything back.
Items must be unused, in their original condition, and returned with original packaging when possible.
Non-quality returns
If you are returning an item for personal reasons such as a change of mind, the return shipping cost is the buyer's responsibility.
Damaged, defective, or incorrect items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery and include your order number, a short description of the issue, and clear photos. We'll review it and offer an appropriate solution as quickly as possible.
Refunds
Once your return is received and checked, we'll let you know if the refund has been approved. If approved, the refund will be sent back to your original payment method. Please note that your bank or payment provider may need additional time to process the refund.
Non-returnable situations
We may not accept returns for items that show clear signs of use, are damaged after delivery due to misuse, or are sent back without contacting us first.